This post is part of our ongoing series about improving the airport experience. In our last post, we explored how to improve the airport security experience. In today’s post, we’ll explore how to improve airport customer service while increasing revenues. Did you know...
What do you think travelers dread most about their airport security experience? Could it be juggling their shoes, belt, and electronics while deciding if they should chug their water bottle or just toss it in the trash? Or could it be dealing with an overworked...
Attendees at the 2018 BOMA (Building Owners and Management Association) conference in San Antonio, Texas had a fresh bathroom experience, thanks to Prolitec’s commercial bathroom odor eliminator, GENIE. When asked if they noticed anything different about their...
Japanese professional basketball team Alvark Tokyo was having a great season. The team had won their last five games, and had great statistics going into the next round. However, there was one number where Alvark Tokyo was lacking: female fan engagement. In recent...
The Tom Ford brand is renowned for its high-quality collections brought to life through its founder’s deep commitment to perfectionism. The man behind the brand describes his philosophy: “Luxury will increasingly be synonymous with extreme attention to detail and...