According to recent news, sky’s the limit for ambient scenting—literally. Airports are discovering that scenting plays an important role in creating a positive experience for travelers and thanks to Prolitec, customers have taken notice. Prolitec has partnered up with...
This is the final post in our series about improving the airport experience. Read our post on improving the airport security experience here and our post on improving airport entertainment here. Did you know over 100 US airports now have pet relief areas inside...
This post is part of our ongoing series about improving the airport experience. In our last post, we explored how to improve the airport security experience. In today’s post, we’ll explore how to improve airport customer service while increasing revenues. Did you know...
What do you think travelers dread most about their airport security experience? Could it be juggling their shoes, belt, and electronics while deciding if they should chug their water bottle or just toss it in the trash? Or could it be dealing with an overworked...
Zaventem Airport in Brussels had a problem. A survey of travelers revealed that, for all its modern amenities as a major international transit hub, the airport had a reputation for being, in a word, stinky. Survey respondents said the restrooms in the facility seemed...