People are excited to get back on the move as COVID-19 restrictions lift. Scent can help alleviate lingering uncertainty in the air, providing a reassuring sense of comfort in the face of crowded areas, long waits, and challenging odor issues.
“The presence of positive ambient scents can result in a lower level of state anxiety, a more positive mood, and a higher level of calmness.”
Reinforce the Sense of Clean
“Over 80% of adults indicated that odor contributed to their perception of an unsanitary space.”
Improve the Wait
The addition of a calming scent while customers are waiting for an extended period of time, reduces perceived wait times and results in a higher evaluation of service.
Queensland University of Technology
“Seattle-Tacoma International Airport (SEA) is committed to the safety and well-being of our passengers. This includes a deep emphasis on cleanliness to protect the health of those working and traveling during the pandemic.
Ambient scent can positively impact the travel experience, which is why we diffuse freshening scents in our high-traffic areas. SEA has partnered with Prolitec’s scenting system, Genie, since 2017 to successfully neutralize unwanted odors in restrooms and pet relief areas. Prolitec’s proprietary technology targets malodors and odor-causing bacteria on the molecular level.
Focusing on cleanliness and creating pleasantly scented areas is part of how we create an elevated passenger experience at SEA.”