The second installment of our series on our partners who have achieved record success and just how they did it by Heather Lane Scent is on track to become a fact of doing business across the globe. On the forefront of this technology is scenting leader Choi A Reum,...
There’s something in the air. At least that’s the case at upscale men’s clothing store, Thomas Breitling. We sat down with László, brand manager, at the Hungarian based location to talk about what that something is and how it’s impacting their customers. Since July...
When a customer enters one of your fitting rooms, what do they experience? That’s the question prompted by a new study conducted by consumer scientists Maryke Vermaak and Helena de Klerk. This study found that female millennials, who spend more time in fashion retail...
Today’s in-person retail is all about the experience, and Educators Credit Union employs a unique strategy to improve the customer experience throughout its 18 branches. The $1.7 billion asset credit union in Mount Pleasant, Wis., has installed ambient scenting in its...
Hungry shoppers buy more—that’s exactly why consumers are advised not to shop when they’re hungry. Going to the grocery store on an empty stomach makes you more susceptible to impulse grocery spending. It’s likely to leave you with more groceries in your cart and less...
It’s the holiday season. You can feel it and hear it and smell it in the air. Every song, every jingle of bells, and every scent of pumpkin spice brings with it memories of past Thanksgivings and holidays. Memories of meaningful times with loves ones—the key...